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Staff Profile – Jason

Jason 2

Name of Staff Member: Jason Dumenil 

Role: Technical Support Engineer

Tell us about you:

I have worked in the IT industry since finishing college when I was 18.

In that time I have been able to gain experience in many areas of IT whilst starting and now raising my family.

How long have you worked at HDUK:

I have worked at HDUK since March 2014.

What do you enjoy most about working here:

The challenge, no two days are the same, and the people I work with; we all get on and I know I can ask them anything and they will do their best to help and offer advice.

We also have staff social events a couple of times a year, so we get to socialise outside of work too, which is great.

What is the biggest challenge in your role:

I find one of the most challenging times is the financial year end when a lot of clients are under pressure. We do all that we can to relieve that pressure and enable them to carry out their day to day business by quickly fixing the issues they have.

Why should businesses adopt hosted desktop solutions through HDUK:

HDUK offers a tailor made solution for each client, as every client’s needs and priorities are different.  This starts right at the beginning with our sales and migrations team and continues on with the support team, once the service is set up and working.

We handle all software installs / updates, server backup’s and resolve any issues that crop up along the way. This will hopefully enable the client to concentrate on their business and not on their IT.

 

 

 

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