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Cloud Computing firm HDUK adds new recruit

Devon-based cloud computing firm, Hosted Desktop UK (HDUK), has expanded its support team following the recruitment of David Connah, an experienced IT technical engineer with 10 years’ industry experience. The company, which now provides cloud computing to over 600 clients across the UK, is celebrating its 5th year in business and welcomes David to the team at a very exciting time.

Adam Chetnik, HDUK Managing and Technical Director, explains: “We have been expanding our team year-on-year to help support the high level of growth we have been experiencing and the latest recruitment will ensure we are able to continue to provide clients with 24-hour IT support, 365 days a year. We strive to offer our clients excellent customer service and have invested in our team to make sure that we have capacity to provide them with the best support.”

David explains: “HDUK was my first choice as a new employer because of its similar desire for excellent customer service and exceptional standards of IT support. What particularly excited me was the Stars method of assessing customer satisfaction levels – a review system filled out by customers after receiving support. I thought this was a fresh and inventive way of showing off to other customers the service provided, but also a useful learning tool for technicians to see where their knowledge or service could be improved.”

From Tiverton, David started his career at Debenhams’ head office in IT Support and worked his way up through the ranks, until he was responsible for overseeing all project work for the whole of the Debenhams estate.

David joined HDUK in June, and remarks: “My role within HDUK, as a Technical Support Engineer, is to identify and resolve any challenges faced by our customers, from helping people setup their account to installing updates for accounting software packages. It is very hands on, which I love, and I feel I am learning valuable IT skills on a daily basis in areas I would never have been immersed in during my previous role.”

He continues: “Everyone has been really friendly and welcoming. When I was searching for a new role, HDUK seemed an excellent fit for me, and I can say that, after working at the company for a month, I continue to feel this.”

Outside of work, David’s interest in IT translates into video gaming and he also builds his own PCs from scratch. As well as this, David is a keen amateur photographer and particularly during the summer months, likes to visit places of interest and picturesque locations with his family to take photos.

Find out more about the HDUK team here.

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