Hosted Desktop UK - Your office anywhere

Support from Hosted Desktop UK

Support from Hosted Desktop UK Limited. All of our staff are UK based and our support team are all accredited with Microsoft qualifications. Our support is available 24 hours, seven days a week via telephone and email. We can work remotely to fix any issues. We respond to issues quickly (typically within 15 minutes) and have a first fix attitude.

See what our customers say about our Support.

Moving your applications and data to a hosted environment with Hosted Desktop UK will relieve you and your staff of many of the day to day trials and tribulations associated with maintaining an in-house system. One of the main benefits to your business of a hosting solution is the support that comes as standard, many of the issues associated with in-house systems will be handled by our support team and included in the fixed monthly fee.

Here are a few examples of the benefits:

• We will carry out all necessary updates to software hosted on our system as and when requested by you meaning less partner/manager/staff time spent on IT issues.

Backup and replication of your data is carried out daily for you as part of your package, we can also provide additional snapshot backups (providing a wider range of restore points) or a back-up to your site service if required, for just a small additional monthly fee for each option.

• Our support team are UK based and all accredited with Microsoft qualifications, they also have over 25 years’ experience of IT support to the professional services sector and in particular banking and finance and also accounting and legal practices.

• Support is available 24 hours, seven days a week and we can work remotely to fix any issues, click here to find out how you can contact our technical support team. We respond to issues quickly (typically within 15 minutes) and have a first fix attitude. Our online helpdesk also offers an ever expanding library of self-help articles covering a range of popular topics.

As part of our commitment to provide a first class support service to our customers we developed what we believe to be one of the first ‘real time’ company performance analysis websites in the UK. The site called ‘Stars’ is accessible to all, not just our current clients, so for example, anyone thinking of using our service can see beforehand how we perform when dealing with customer support issues.

Check out how we are doing by clicking here

FAQ’s

What happens when we receive an update from a software supplier

  • Hosted Desktop UK Limited will load the update.
  • Often if we know an update is available, we post a notice on our online support notice board.
  • Once you confirm we should load the update, we apply the update promptly and with no disruption to you.

We have staff joining and leaving fairly frequently, how can Hosted Desktop UK Limited help us with this?

  • New staff can be added within one days’ notice at any stage.
  • Users can be taken off the system provided notice is given before the first day of the following month.

I have inadvertently deleted some files, can you help me?

  • Contact our support team who will happily assist you to restore your files from the most suitable backup copy.
  • If you subscribe to our premium snapshot backup service this will provide us with a greater range of restore points than our standard 14 day rolling daily backup.

If you would like further information about hosting solutions you can call us on 0203 239 6181 or email us at contact@hosteddesktopuk.co.uk

Last 100 customer ratings 98%

said great!

See the proof

For the month of July
100% uptime across all HDUK Apps

See the proof

Specific Support Features Include:

  • 15 min response
  • 24/7/365 support
  • Managed software installs & updates
  • Managed migration
  • UK based support team
hosted desktop case stuidies

Who already uses HDUK?

See what our clients have to say about our service.

Read our case studies

sectors to use a hosted desktop

Apply to business sectors

All sectors can benefit but we specialise in Accountancy & Legal.

See where it can be applied

Meet Louisa, our Finance and Marketing Director

Louisa is a Chartered Accountant, she qualified in 2007 and has sixteen years experience in accountancy and audit roles in both practice and industry settings.  

Contact Us Meet the team
louisa-c

"Our aim is to be the number one supplier of hosted desktops to the accountancy, legal, and professional services sectors in the UK."

  • Over 94% of our clients would recommend our Hosted Services to another business
  • Over 53% of our clients say that anywhere access was their main reason for moving to a hosted solution
  • 60% of our clients chose us as their preferred hosting provider due to a recommendation
  • Over 92% of our clients say that they now spend less time dealing with IT issues
  • 41% of our clients stated that improved security was their main reason for moving to a hosted solution

Privacy Statement Terms & Conditions Copyright 2017 Hosted Desktop UK Ltd. All Rights Reserved.
Company Registered in England & Wales No. 07258568. Registered Office: Unit24 Basepoint Business Centre, Yeoford Way, Marsh Barton, EXETER EX2 8LB

Devon Web Design & Development